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Shipping & Returns

Plain Goods With No Customisation (No Logos)

Typically plain goods are despatched within 3 working days, unless specified on the product.

Customised Goods (with Logo) First Order

Production time is 10-15 working days, this gives us adequate time to send our customers detailed proofs of how the logos will look on the garments, create digitised embroidery files and run samples to ensure quality. If your order is ready earlier we will despatch it as soon as we can.

Customised Goods (with Logo) Re-Runs for Existing Customers Where the Logo Already Exists.

Production time is 10 working days, If your order is ready earlier we will despatch it as soon as we can.
If your order is required for a certain date/function/event that is less than our normal production time please let us know when you order, we'll do our very best to meet your deadlines.

Returning Goods

In order to provide an efficient service to our customers Mark 1 Agencies applies the following procedure and policies for the return of goods.
Mark 1 Agencies will accept the return of embroidered or printed goods only if they are incorrectly supplied or faulty.
Unwanted, unworn, unmarked goods must be returned within 7 days of receipt for a credit/refund. If this is not met, a 25% restocking fee will apply.


If you wish to return any items please contact Mark 1 Agencies by phone, fax or email to arrange a returns number.
We do not accept the return of garments specially manufactured, embroidered or printed either by Mark 1 Agencies or the customer, or clearance items.
Mark 1 Agencies does not accept return carriage charges unless previously agreed before return of garments.
We appreciate your help and co-operation in providing this service to our customers.

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